The products ordered by the Customer will be transferred to the courier/carrier service provider within a maximum of 3 working days from the date of acceptance of the Order (maximum 5 working days from the date of the Order). Delivery to the Customer and transfer of ownership of the Products shall be deemed to have been made on the date of delivery of the package to the courier/carrier service provider. The approximate date of the delivery to the customer is directly impacted by the Customer's location and courier/carrier estimated delivery transfer.
The Seller will use his professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Products that meet the requirements and specifications of the Customer, within the realm of the offer of products published on the Platform and will be responsible for the Delivery.
Returns
In order to return products ordered by the Customer, a request must be communicated to the Seller within a maximum of 14 days from the date the Customer came into physical possession of all Products included in a certain single order.
In order to make the return, the Customer has the obligation to notify this to the Seller, within the deadline, by completing and sending to him the Return Form. The products will be packed by the Customer for safe transport and will be delivered to the Seller.
If the returned Products show indications that they have been unpacked, worn or tried on, the Customer agrees that the Seller has the right to qualify this situation as one not allowing the return, in which case the Purchasing Costs will not be refunded to Client. In such a situation, the Customer has the right to receive back the Products returned to the Seller, but exclusively subject to the Customer bearing the transport costs related to the return.
How do I choose the right size for me?
Each of our products has a dedicated size guide on it's product page. You can find it next to the product's variant selector.
Is the displayed stock information accurate?
Yes, our website displays live product stock information on each product page. Whenever a product variant is under 4 items left in stock, the stock count will be displayed in real time.
Do you ship orders worldwide?
Yes! Through the help of our fulfillment partners and couriers, we can cover most of the existing countries in the world for our shipping purposes.
Can you wrap my order as a gift?
Yes, at no extra cost. Please leave a note after adding your favorite items to your cart, and we'll make sure to make it special.
How can I pay for my order?
Once you have added items to your cart, proceed to the checkout where, after filling in your information, you will be able to choose from our secure online payment methods providers.
Can I return the products I ordered?
Yes! If you decide to return the items you have ordered, you will have the option to do so within 7 days of your order. If you want to acknowledge all the information regarding the conditions of a return.
